ITIL Certification
Training

Yes. Learning Tree includes the official PeopleCert exam voucher with its ITIL training courses, and the ITIL certification programme page also highlights “Exam Voucher Included” as a standard programme feature.

ITIL 4 focuses on IT service management and the service value system, while ITIL Foundation (Version 5) expands the framework to digital product and service management for modern, AI-enabled environments. Version 5 keeps the core ITIL principles but places greater emphasis on lifecycle management, value creation across digital products and services, and operating in increasingly complex, technology-driven organisations.

Learning Tree offers ITIL 4 training across the main designation paths, including Foundation, Practice Manager modules such as Create, Deliver and Support (CDS), Plan, Implement & Control (PIC), and Strategist modules such as Direct, Plan and Improve (DPI). In practical terms, that means learners can pursue ITIL 4 Foundation and then continue into advanced ITIL 4 specialist, strategist, and practice-based pathways offered by Learning Tree.

PeopleCert Take2 gives you one re-sit opportunity for the same exam if you do not pass on your first attempt. It must be purchased before your exam—up to 15 minutes before the scheduled session—and the re-sit must be scheduled and completed within 6 months of the original exam date. Take2 is exam-specific, non-transferable, and non-refundable. Learning Tree also notes that Take2 is included as part of its ITIL certification program features.

Yes. Learning Tree supports team and enterprise training options for ITIL, including private training, webinars, coaching, and broader organisational enablement. Several course pages also note that you can bring training to your facility or run team training online or in person, making private ITIL cohorts a supported option for organisations.

Existing ITIL 4 credentials do not disappear, and PeopleCert provides transition pathways rather than requiring everyone to start over. For foundation-level learners, the ITIL Foundation Bridge (Version 5) is specifically designed for ITIL 4 certification holders and focuses only on what changed in Version 5. For more advanced professionals, PeopleCert also offers transition routes such as the Managing Professional Transition (Version 5). Based on the official bridge page, ITIL 4 certifications clearly transition forward; for ITIL v3 holders, the official sources here do not explicitly confirm a direct foundation-to-Version-5 transfer in the same way, so it is safer to position ITIL 4 as the defined bridge point.