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ITIL® Transformation (Version 5) Certification Training

Course 1384 Advantage Plan Course

  • Duration: 2 days
  • Language: English
  • Level: Intermediate

The ITIL® Transformation (Version 5) course provides learners with the guidance needed to plan, govern, and execute organisational transformation using ITIL principles. Participants learn how to apply the ITIL Transformation Model, select appropriate transformation patterns, and measure, learn from, and adapt transformation efforts in complex and uncertain environments.

ITIL Transformation Certification Training Delivery Methods

  • In-Person

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

ITIL Transformation Certification Training Information

  • This ITIL Transformation (Version 5) Training course includes:

    • Accredited course content and curriculum
    • ITIL Transformation (Version 5) Exam
    • 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)

    In this ITIL Transformation (Version 5) course, you will learn the following:

    • Core ITIL concepts as they apply to transformation
    • The ITIL Transformation Model and its four layers
    • Common initiation, governance, and execution patterns
    • How context (ordered, complex, chaotic) shapes transformation decisions
    • Measurement, learning, and adaptation in transformation
    • How ITIL integrates transformation with AI, DevOps, and project management
    • How to prepare for and pass the ITIL® Transformation certification exam

    ITIL Transformation (Version 5) Training Prerequisites

    Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.  

    ITIL Transformation (Version 5) Certification Information

    To earn the ITIL® Transformation (Version 5) certification, you must:

    • Sit for the ITIL Transformation (Version 5) exam via PeopleCert’s online proctoring service

ITIL Transformation Certification Training Outline

Module 1: ITIL Foundations and Transformation Concepts

  • ITIL guiding principles and the ITIL Value System
  • Digital products, services, and lifecycle context
  • Defining transformation in ITIL
  • Characteristics of effective transformation

Module 2: The ITIL Transformation Model

  • Context and complexity in transformation
  • Four layers: governance, positioning, execution, learning
  • Twelve stages and twenty‑four steps
  • Applying the model in practice

Module 3: Initiation Patterns

  • Common drivers of transformation
  • Initiation pattern types and characteristics
  • Scope, sponsorship, and timing considerations

Module 4: Governance Patterns

  • Business‑as‑usual vs. transformation governance
  • Selecting and adapting governance approaches
  • Balancing control, autonomy, and learning

Module 5: Execution Patterns

  • Implement, discover, and contain patterns
  • Matching execution patterns to context
  • Applying patterns to transformation scenarios

Module 6: Measurement, Learning, and Synthesis

  • Measuring progress and outcomes
  • Tools and techniques (VSM, OKRs, maturity models)
  • Capturing lessons and adapting transformation

Module 7: ITIL, AI, and Other Frameworks

  • AI‑enabled transformation and governance
  • ITIL with DevOps and PRINCE2
  • Integrating transformation across frameworks
Commercial Pricing

£1,530

  • 2-day instructor-led training course

  • Exam voucher included

  • After-course coaching available

Would you like to take this course as a team?
  • Oct 5 - 6 2:00 pm - 10:00 pm BST
    Virtual
  • Oct 26 - 27 9:00 am - 5:00 pm GMT
    London or Virtual
  • Nov 16 - 17 2:00 pm - 10:00 pm GMT
    Ottawa or Virtual
  • Jan 4 - 5 2:00 pm - 10:00 pm GMT
    Herndon, VA or Virtual
  • Jan 25 - 26 9:00 am - 5:00 pm GMT
    London or Virtual
  • Feb 16 - 17 2:00 pm - 10:00 pm GMT
    Ottawa or Virtual
  • Apr 5 - 6 2:00 pm - 10:00 pm BST
    Herndon, VA or Virtual
  • Apr 26 - 27 9:00 am - 5:00 pm BST
    London or Virtual
  • May 17 - 18 2:00 pm - 10:00 pm BST
    Ottawa or Virtual
  • Jul 6 - 7 2:00 pm - 10:00 pm BST
    Herndon, VA or Virtual
  • Aug 17 - 18 2:00 pm - 10:00 pm BST
    Ottawa or Virtual

Scroll to view additional course dates

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ITIL Transformation Certification Training FAQs

ITIL 5 is the modern evolution of the ITIL framework, designed for today’s digital and AI‑enabled organisations. It provides integrated guidance for managing digital products and Products across their entire lifecycle, with a strong emphasis on user experience, agility, and value co‑creation.

ITIL helps organisations manage and improve how digital products and Products are created, delivered, supported, and enhanced. By applying ITIL practices, teams can work more effectively, align strategy with operations, strengthen digital experiences, and continually improve outcomes.

This course is intended for professionals responsible for leading, governing, or executing transformation initiatives across IT, digital, and enterprise domains.

I year of PeopleCert Plus Membership is included with this course. Membership includes:

  • Mock exam to help you prepare
  • Free exam retake just in case
  • Full access to all PeopleCert’s library of resources & tools
  • Exclusive Plus-only benefits

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