ITIL® (Version 5) Foundation Training

Duration: 2 days
Labs: Yes
Exam Voucher: Yes
Language: English
12 PMI PDUs
Level: Foundation

ITIL Foundation (Version 5) Exam Prep Toolkit

Exam Study On-Demand

Prep for the ITIL (Version 5) Foundation exam on-demand, anytime, anywhere.

This ITIL® (Version 5) Foundation Training course is designed for professionals who want to adopt modern ITIL guidance to improve digital product and service management. You will gain the knowledge needed to pass the ITIL (Version 5) Foundation certification exam and learn how the ITIL Value System, Product and Service Lifecycle, and Four Dimensions work together as an end‑to‑end digital operating model.

In this course, you will explore value co‑creation, service relationships, lifecycle activities, and the ITIL guiding principles that support flexible, holistic, and continually improving ways of working. You will also examine value streams and management practises, identify opportunities to enhance organizational capabilities using ITIL guidance, and understand how ITIL supports alignment between IT and business objectives.

ITIL (Version 5) Foundation Training Course Delivery Methods

In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.

ITIL (Version 5) Foundation Training Course Information

This ITIL (Version 5) Foundation Training course includes:
- Accredited course content and curriculum
- ITIL (Version 5) Foundation Exam
- 1 Year of PeopleCert Plus Membership (public schedule enrollments)
- 1 Mock Exam
- Take2 Exam Re-Take Option
In this ITIL (Version 5) Foundation course, you will learn the following:
- The ITIL (Version 5) end-to-end IT/digital operating model
- How to use the ITIL (Version 5) model to create, deliver, and continuously improve tech-enabled products and services
- The impact of technology and IT teams in a broader business strategy
- Prepare for and pass the ITIL (Version 5) Foundation certification exam
- Identify opportunities to develop IT practises using ITIL guidelines
- Interact with IT teams using ITIL (Version 5) terminology and concepts
- Explore the service value chain and IT service management practises
- Recognise the importance of IT and business integration
- Continue learning and face new challenges with after-course one-on-one instructor coaching
ITIL (Version 5) Foundation Training Prerequisites

No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.

ITIL (Version 5) Foundation Certification Information

To earn this certification, you must:
- Sit for the ITIL (Version 5) Foundation exam via PeopleCert®’s online proctoring service
- 26/40 correct multiple choice questions (65%)

ITIL (Version 5) Foundation Training Course Outline

Learning Objectives

Module 1: Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

Service Value System (SVS) and Service Value Chain
Organisations
Service Provisioning and Consumption
Customers, Users, Sponsors, and Other Stakeholders
Services, Products, and Service Offerings
Service Relationships
Value, Outcomes, Costs, and Risks
Utility and Warranty

Module 1: Key ITIL Concepts & Definitions

Digital products and services
Product and Service Lifecycle activities
Value, outcomes, costs, risks, utility, warranty, sustainability, experience
Service relationships, service offerings, service actions, interactions, journeys
Roles: provider, consumer, customer, user, sponsor

Module 2: The ITIL Four Dimensions

Organisations and people
Information and technology
Partners and suppliers
Value streams and processes
Internal and external influencing factors

Module 3: The ITIL Product & Service Lifecycle

Purpose of the lifecycle
Discover, design, acquire, build, transition, operate, deliver, support
Iterative, non‑linear use of lifecycle activities

Module 4: The ITIL Value System (ITIL VS)

Guiding principles
Governance
Value chain
Management practises
Continual improvement

Module 5: The ITIL Guiding Principles

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimise and automate

Module 6: Governance

Purpose of governance
Governance activities: evaluate, direct, monitor

Module 7: Value Chain Activities

Value chain definition and purpose
Key activity success metrics
Concepts such as incidents, events, problems, errors, reliability, observability, CI/CD, service requests
Operating models

Module 8: Management Practises

Purpose and structure of ITIL management practises
Practise groups and their organisational role
Metrics and critical success factors

Module 9: Continual Improvement

Continual Improvement Model (seven steps)
Role of continual improvement in the value system

Module 10: Value Streams

Core and enabling value streams
Value stream mapping and management
Elements of a value stream map
Complexity thinking and workflow optimisation

Module 11: ITIL & AI

AI, GenAI, Agentic AI, AI maturity
AI support across lifecycle activities
AI use within value chain activities
AI governance and capability model

Module 12: ITIL & Other Frameworks

ITIL and DevOps
ITIL and PRINCE2

Commercial Pricing

£1,530

2-day instructor-led training course
Practise exams and prep questions
After-course coaching available
Exam voucher included

Would you like to take this course as a team?

Include dates with afternoon start times

Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
Sep 28 - 29 2:00 pm - 10:00 pm BST

Virtual
Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
Oct 5 - 6 9:00 am - 5:00 pm BST

Virtual
Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
Oct 13 - 14 2:00 pm - 10:00 pm BST

Herndon, VA or Virtual
Oct 26 - 27 9:00 am - 5:00 pm GMT

London or Virtual
Nov 2 - 3 2:00 pm - 10:00 pm GMT

Ottawa or Virtual
Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
Nov 16 - 17 9:00 am - 5:00 pm GMT

London or Virtual
Nov 23 - 24 3:00 pm - 11:00 pm GMT

Austin or Virtual
Nov 30 - Dec 1 2:00 pm - 10:00 pm GMT

Toronto or Virtual
Dec 7 - 8 9:00 am - 5:00 pm GMT

London or Virtual
Dec 14 - 15 2:00 pm - 10:00 pm GMT

New York or Virtual
Jan 4 - 5 9:00 am - 5:00 pm GMT

London or Virtual
Jan 4 - 5 2:00 pm - 10:00 pm GMT

Herndon, VA or Virtual
Jan 18 - 19 9:00 am - 5:00 pm GMT

London or Virtual
Jan 25 - 26 2:00 pm - 10:00 pm GMT

Ottawa or Virtual
Feb 8 - 9 9:00 am - 5:00 pm GMT

London or Virtual
Feb 16 - 17 3:00 pm - 11:00 pm GMT

Austin or Virtual
Feb 22 - 23 2:00 pm - 10:00 pm GMT

Toronto or Virtual
Mar 1 - 2 9:00 am - 5:00 pm GMT

London or Virtual
Mar 8 - 9 2:00 pm - 10:00 pm GMT

New York or Virtual
Mar 22 - 23 9:00 am - 5:00 pm GMT

London or Virtual
Mar 30 - 31 2:00 pm - 10:00 pm BST

Herndon, VA or Virtual
Apr 12 - 13 9:00 am - 5:00 pm BST

London or Virtual
Apr 19 - 20 2:00 pm - 10:00 pm BST

Ottawa or Virtual
May 4 - 5 9:00 am - 5:00 pm BST

London or Virtual
May 10 - 11 3:00 pm - 11:00 pm BST

Austin or Virtual
May 24 - 25 9:00 am - 5:00 pm BST

London or Virtual
May 25 - 26 2:00 pm - 10:00 pm BST

Toronto or Virtual
Jun 1 - 2 2:00 pm - 10:00 pm BST

New York or Virtual
Jun 14 - 15 9:00 am - 5:00 pm BST

London or Virtual
Jun 21 - 22 2:00 pm - 10:00 pm BST

Herndon, VA or Virtual
Jul 12 - 13 2:00 pm - 10:00 pm BST

Ottawa or Virtual
Aug 3 - 4 3:00 pm - 11:00 pm BST

Austin or Virtual
Aug 9 - 10 2:00 pm - 10:00 pm BST

Toronto or Virtual
Aug 23 - 24 2:00 pm - 10:00 pm BST

New York or Virtual
Sep 13 - 14 2:00 pm - 10:00 pm BST

Herndon, VA or Virtual
Sep 27 - 28 2:00 pm - 10:00 pm BST

Ottawa or Virtual

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ITIL (Version 5) Foundation Training Course FAQs

ITIL (Version 5) is the modern evolution of the ITIL framework, designed for today’s digital and AI‑enabled organisations. It provides integrated guidance for managing digital products and services across their entire lifecycle, with a strong emphasis on user experience, agility, and value co‑creation.

ITIL helps organisations manage and improve how digital products and services are created, delivered, supported, and enhanced. By applying ITIL practises, teams can work more effectively, align strategy with operations, strengthen digital experiences, and continually improve outcomes.

To earn the ITIL (Version 5) Foundation certification, you must complete the official ITIL (Version 5) Foundation exam. The exam is closed‑book, consists of 40 multiple‑choice questions, is 60 minutes long, and requires a passing score of 26 out of 40 (65%).

This course is ideal for anyone working with or supporting digital products and services—whether in IT, product development, user experience, operations, or business leadership. ITIL (Version 5) is designed to support a wide range of roles across modern digital organisations.

No prior ITIL experience is required. Participants may attend with any professional background and are encouraged to bring curiosity and a willingness to explore new ways of working.

Before the course begins, you will receive preparation materials to help familiarise you with key concepts and support your learning and exam readiness.

You will receive the necessary pre‑course documents electronically ahead of your scheduled training date so that you can review the key topics in advance.

While exam pricing varies when purchased independently, the Learning Tree ITIL (Version 5) Foundation course includes the official exam voucher at no additional cost to enrolled learners.

1 year of PeopleCert Plus Membership is included with this course. Membership includes:

Mock exam to help you prepare
Free exam retake just in case
Full access to all PeopleCert’s library of resources & tools
Exclusive Plus-only benefits

ITIL® (Version 5) Foundation Training

ITIL (Version 5) Foundation Training Course Delivery Methods

ITIL (Version 5) Foundation Training Course Information

ITIL (Version 5) Foundation Training Course Outline

Learning Objectives

Live Instructor £1,530

ITIL (Version 5) Foundation Training Course FAQs

What is ITIL (Version 5)?

What is ITIL used for?

How do I earn the ITIL (Version 5) Foundation certification?

Who should attend this ITIL (Version 5) Foundation course?

What background do I need for the ITIL (Version 5) Foundation course?

How should I prepare for this course?

When do I receive materials for instructor‑led training?

What is the cost of the ITIL (Version 5) Foundation exam?

What is PeopleCert Plus Membership?

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