2-Day Instructor-Led Training
ServiceNow Official Content
Available for Private Team Training
ServiceNow Exam Voucher Included
#2530
ServiceNow Human Resources (HR) Implementation Training
Course 2530
- Duration: 2 days
- Exam Voucher: Yes
- Language: English
- Level: Intermediate
The ServiceNow® Human Resources Service Delivery (HRSD) application suite automates standard HR processes to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. In this course, implementers will learn how to configure the HRSD application.
ServiceNow HR Implementation Course Delivery Methods
Online
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ServiceNow HR Implementation Course Information
In this course, you will:
- Discuss the ServiceNow HRSD solution and its capabilities
- Gain practical knowledge of the architecture of the HRSD solution
- Configure HR properties, criteria, PDF document templates, and managed documents
- Explore skills, routing and assignment rules, advanced work assignment, and HR Agent Workspace
- Review the Employee Journey Management applications
- Configure a Lifecycle Event as part of enterprise onboarding and transitions
- Configure a new Journey using Journey designer
- Learn about campaigns and how they are structured
- Configure a campaign for Employee Center
- Learn about the security options that determine access to HR tables and secure the HRSD application
- Learn about ServiceNow platform localization / internationalization
- Explore HR Integrations
- Explore ServiceNow Intelligence solutions for HRSD
- Explore implementation and configuration methodologies for HRSD
- Update and manage the Employee Center
Prerequisites
- Welcome to ServiceNow (On Demand)
- ServiceNow Administration Fundamentals (SNAF) Training
- Get Started with Now Create (On Demand)
- {course 2541}
- Employee Center Essentials (On Demand)
- Introduction to HR Service Delivery (HRSD) (On Demand)
- {course 2529}
Upon completion of the Human Resources (HR) Implementation course, the candidate will be granted access to the voucher for the Certified Implementation Specialist – Human Resources exam.
ServiceNow HR Implementation Course Outline
Module 1: Human Resource Service Delivery (HRSD) Overview
- Course prerequisite review
- Overview of HR Service Delivery (HRSD) Applications
- Plugins and SKUs
- Overview of features introduced or updated in the latest release
Module 2: Configure HRSD
- HRSD tables and components
- Core HRSD configuration
- Case Assignment Options
- Sensitive Cases
- Localization and Internationalization
Module 3: Employee Journey Management
- Overview of Employee Journey Management
- Lifecycle Events
- Journey designer
- Listening and Learning posts
Module 4: Additional Concepts
- Content Automation and Campaigns
- Employee Document Management
- Quick Start Tests
Module 5: Secure HRSD
- Governance Strategies
- Delegated Development
- Lock Down HR Administration
Module 6: HR Integrations
- HR Integrations
Module 7: Now Intelligence for HRSD
- Now Intelligence for HRSD
Module 8: Deep Dive
- Explore features that expand the application
- Review Implementation considerations
- Additional tips for success
Questions about this course?
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ServiceNow HR Implementation Course FAQs
Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details.
Please see the Cancellation and Rescheduling Policy.
For instructor-led ServiceNow training courses which unlock an exam voucher, attendees and view their vouchers within ServiceNow University. Click your name in the top right-hand corner and select My Learning Profile and then the My Vouchers tab. Voucher codes are sent to the email address in your ServiceNow University account. Vouchers expire 1 year after the completion of the course, and the exam must be completed by the expiration.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.