Introduction to Microsoft 365 and AI Administration (AB-900)

Explore Microsoft 365 Security Foundations

A foundational dive into Microsoft 365 security, built around Zero Trust, layered protection, threat intelligence, and identity security. Learners walk away with a strong understanding of how Microsoft 365 keeps organisations secure and what admins should prioritise.

Topics:

• Zero Trust principles and real-world implementation
• Threat protection and Microsoft 365 threat intelligence
• Identity, authentication, and access control
• Microsoft Entra identity & access management
• Troubleshooting and monitoring identity security

Introduction to Microsoft 365 Core Services & Admin Controls

A guided introduction to how Microsoft 365 works behind the scenes — including the admin center, core collaboration services, and essential identity and security foundations for admins getting started.

Topics:

• Microsoft 365 ecosystem, apps, and service architecture
• Microsoft 365 admin center and key admin tools
• Core workloads: Exchange, Teams, SharePoint
• Security, identity, and compliance foundations
• Role-Based Access Control (admin roles & permissions)

Protect and Govern Microsoft 365 Data

An overview of Microsoft Purview and the modern data governance capabilities used to secure sensitive data, detect and respond to risks, maintain compliance, and support AI-driven collaboration in Microsoft 365, including Copilot.

Topics:

• Microsoft Purview and data governance
• Identifying and responding to data risks
• AI-powered discovery, compliance tools, and eDiscovery
• Oversharing detection and access governance in SharePoint
• Data protection considerations for Microsoft 365 Copilot

Explore Microsoft 365 Copilot and Agents

A comprehensive introduction to Microsoft 365 Copilot and agents, covering how they work, what they can do, how they’re licensed, and how organisations can deploy them effectively. Learners get a clear understanding of when to use Copilot versus agents and how both support modern AI-driven productivity.

Topics:

• Overview of Microsoft 365 Copilot
• What agents are and how they function
• Copilot vs. agents: key differences and use cases
• Copilot licensing models
• Planning and deployment considerations
• Real-world business use cases

Perform Basic Administrative Tasks for Microsoft 365 Copilot

A practical guide for administrators responsible for Copilot operations, including licensing, billing, usage tracking, governance, and driving adoption across the organisation.

Topics:

• Managing Copilot licenses and pay-as-you-go billing
• Monitoring and adjusting Copilot usage
• Tracking adoption and usage trends
• Prompt management and governance
• Operational best practices for supporting Copilot

Perform Basic Administrative Tasks for Microsoft 365 Copilot Agents

This module walks administrators through the full lifecycle of Copilot agents — from creation and testing to publishing, permissioning, governance, and ongoing monitoring across Microsoft 365 and Power Platform tools.

Topics:

• Creating Microsoft 365 Copilot Chat agents (multi-step process)
• Creating SharePoint agents
• Testing, editing, and refining agents
• Managing user access and permissions
• Approval workflows and agent governance
• Monitoring and managing the agent lifecycle