AIOps Foundation (AIOF) Certification

Duration: 2 days
Exam Voucher: Yes
Language: English
Level: Intermediate

The AIOps Foundation (AIOF) Certification course introduces the concepts, principles, and practices of Artificial Intelligence for IT Operations (AIOps). Participants learn how AIOps leverages data, machine learning, and automation to improve operational performance, reduce incident impact, and enable proactive, resilient IT operations. This course provides a practical understanding of AIOps use cases, core technologies, metrics, and implementation considerations. It prepares attendees for the AIOps Foundation (AIOF) certification exam, administered by PeopleCert on behalf of the DevOps Institute.

This course positions learners to successfully complete the AIOps Foundation certification exam.

AIOps Foundation Certification Course Delivery Methods

In-Person
Online
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AIOps Foundation Certification Training Information

In this course, you will:

Official PeopleCert training materials and AIOps exam included
Take2 exam retake option included
Exam-focused coverage of all syllabus learning outcomes

Audience & Prerequisites

Who Should Attend: IT operations, infrastructure, and service management professionals; Site Reliability Engineers (SREs) and DevOps practitioners; IT leaders and managers responsible for operational performance; Professionals exploring AI-driven operations and automation.
Prerequisites: There are no formal prerequisites for the course or exam.
Recommended Knowledge: Familiarity with IT operations, DevOps, or service management concepts is recommended.

Certification & Exam Information

Exam Name: AIOps Foundation (AIOF)
Duration: 60 minutes
Questions: 40
Pass Mark: 26/40 (65%)
Format: Multiple choice, open book
Exam Delivery: Online via PeopleCert web proctoring

What to Expect

Exam Prep Course: This course is designed to help you prepare for both the foundation and practitioner certification exams. You can expect coverage of all exam learning objectives, with a focus on understanding key concepts, terminology, and how they’re assessed.
Content Volume: Certification courses cover a large amount of material in a short time. Instructors prioritise content tied to exam objectives. Supplementary topics will be addressed as time allows.
Class Pace: Certification courses are fast-paced and adhere to a strict schedule, ensuring all exam objectives are covered. While discussions and examples are included, the focus remains on certification readiness.
Outside of Class Study Time: Plan for self-study outside of class, especially if the concepts are new to you. Passing the exam is not guaranteed.

AIOps Foundation Certification Course Outline

Learning Objectives

Required Pre-Course Preparation

Review all pre-course communication from Learning Tree before class to understand how to access all your course materials.
Ensure you have access to your My Learning Tree portals before the start of class. Reach out to Learning Tree customer service if you are having trouble.

Module 1: Establish the AIOps Foundation

Trace the history and predecessors of AIOps
Define AIOps and distinguish it from IT operations analytics
Understand core technologies and concepts
Explore the stages of an AIOps system
Identify overlapping practices

Module 2: AIOps Transforms the Organisation

Understand the drivers for AIOps adoption
Bridge AIOps and DevOps
Support Site Reliability Engineering with AIOps
Integrate AIOps with security practices
Address data, telemetry, and system complexity
Understand a new paradigm for system state awareness

Module 3: Master Core Technologies – Data

Understand big data fundamentals and the five V’s
Examine characteristics of operational data
Identify AIOps data sources and data types
Navigate diverse and complex data environments

Module 4: Leverage Core Technologies – Machine Learning (ML)

Understand AI and machine learning fundamentals
Compare supervised and unsupervised learning
Distinguish machine learning from analytics
Understand model training and lifecycle concepts
Explore the role of AIOps in the future of AI

Module 5: AIOps and Operational Metrics

Understand operational performance metrics
Track key metrics across systems and services
Define objectives, indicators, and agreements
Measure incident-related metrics (MTTD, MTBF, MTTA, MTTR)
Support service level objectives and agreements

Module 6: AIOps Use Cases and Shifting the Organisational Mindset

Shift from reactive to proactive operations
Understand deterministic vs. probabilistic approaches
Explore common AIOps use cases
Assess the organisational impact of AIOps adoption
Understand emerging trends and future direction

Module 7: Evaluating the Impact of AIOps

Evaluate AIOps impact using operational metrics
Align AIOps with DevOps and SRE practices
Improve AI accuracy and system visibility
Measure outcomes using incident and DORA metrics

Module 8: Implementing AIOps in the Organisation

Identify and mitigate common implementation challenges
Address ethics, bias, and governance in machine learning
Plan for AIOps adoption and rollout
Ensure data quality and process readiness
Address privacy, regulation, and compliance considerations

Commercial Pricing

£1,325

2-Day Instructor-Led Training
PeopleCert and DOI Accredited
After-Course Instructor Coaching Included
Exam Voucher Included
Take2 Exam Retake Included (for publicly scheduled courses)
Available for Private Team Training

Would you like to take this course as a team?

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Mar 16 - 17 9:00 AM - 4:30 PM GMT

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Dec 2 - 3 9:00 AM - 4:30 PM GMT

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Jan 4 - 5 2:00 PM - 9:30 PM GMT

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Mar 1 - 2 2:00 PM - 9:30 PM GMT

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AIOps Foundation Certification Course FAQs

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course.

If you do not pass an exam, you will be given an opportunity to retake it with the Take2 option.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds of pounds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.

AIOps Foundation (AIOF) Certification

AIOps Foundation Certification Course Delivery Methods

AIOps Foundation Certification Training Information

AIOps Foundation Certification Course Outline

Learning Objectives

Live Instructor £1,325

AIOps Foundation Certification Course FAQs

When do I take my AIOps exam?

What happens if I fail the exam?

How do I know if I am eligible for the Take2 exam retake option?

How much does the Take2 exam retake cost?

Does the Take2 exam retake option expire?

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