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Collaboration Communications Systems Engineer Training (MS-721)

Collaboration Communications Systems Engineer Training (MS-721)

Course 8679

Duration: 4 days
Exam Voucher: Yes
Language: English
Level: Intermediate

This Collaboration Communications Systems Engineer Training is designed to give participants the knowledge and skills to take the MS-721 exam and become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.

They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin centre, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Communications Systems Engineer Training Delivery Methods

In-Person
Online

Communications Systems Engineer Training Information

In this course, you will learn how to:

Set up Microsoft Teams Phone, meetings, and devices.
Use management tools for Teams Phone, meetings, and devices.
Connect Teams Phone with the Public Switched Telephone Network (PSTN).
Prepare to use Microsoft Teams Rooms and Surface Hub.
Optimise network performance for Teams media.
Set up Teams Phone with Direct Routing.
Interact with other Microsoft services and integrate third-party solutions.
Manage Microsoft Teams meetings and events.
Create and assign policies in Microsoft Teams.
Set up and manage auto attendants and call queues in Teams.

Training Prerequisites

Before attending this course, students should have general knowledge of the following topics:

Microsoft 365 and Microsoft Teams
Networking, telecommunications, and audio/visual basics
Identity and access management basics

Certification Information

This course can help you prepare for the following Microsoft role-based certification exam — Exam MS-721: Collaboration Communications Systems Engineer.

Candidates for this exam are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.

Communications Systems Engineer Training Outline

Module 1: Introduction to Teams meetings and calling

Describe Teams meetings and events
Describe Teams Phone
Describe auto attendants and call queues
Describe Microsoft Teams Rooms, Teams meeting room devices, and Teams phones

Module 2: Plan for Teams Phone

Plan for a basic Teams Phone deployment
Plan for advanced Teams Phone calling options
Plan for Teams phones and devices

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

Understand the main differences between Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows
Explain which accessories, components, and peripherals are mandatory
Understand the advantage of Surface Hub
Understand the difference between the licensing options
Plan and review a physical room layout

Module 4: Plan and optimise network performance for Teams media

Describe Teams network requirements
Evaluate organisational bandwidth requirements with the Teams Network planner
Assess the network using the Teams Network Assessment Tool
Optimise network and WiFi for media flow
Optimise media flow with QoS

Module 5: Configure and deploy Teams Phone

Configure emergency calling addresses
Manage Microsoft Calling Plan numbers
Setup and manage Operator Connect and Teams Phone Mobile
Understand Teams Phone policies and configuration options
Configure Audio Conferencing and Communication Credits

Module 6: Configure and deploy Teams Phone with Direct Routing

Explain how to configure and connect a Session Border Controller (SBC)
Describe the process for configuring simple and advanced voice routing
Describe how to provision users, implement number translation, create, and assign dial plans
Explain how to configure and connect a Survivable Branch Appliance (SBA)

Module 7: Extend Teams Phone with additional services

Describe how Teams Phone interacts with other Microsoft services
Configure and integrate third-party policy-based compliance recording
Configure and integrate third-party contact centre solutions
Design and register Voice Bots for custom-developed solutions

Module 8: Manage meetings and events experiences

Understand meetings and events in Microsoft Teams
Set up conference bridges
Manage meeting policies
Configure meeting settings
Manage Live events policies
Configure Live events settings
Explain Live events in Microsoft 365

Module 9: Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

Create a security group
Create and assign a messaging policy in the Teams admin centre
Create a meeting policy in the Teams admin centre and assign it to PowerShell
Lab: Create a security group
Lab: Create and assign a messaging policy in the Teams admin centre
Lab: Create a meeting policy and assign it to PowerShell

Module 10: Configure and manage voice users

Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant
Enable users for Direct Routing
Manage per-user options for Teams Phone

Module 11: Configure auto attendants and call queues

Describe the differences between auto attendants and call queues
Design an auto attendant to gather information from callers
Explain how to set up auto attendants to implement your plan
Demonstrate how to plan call queues to manage many callers
Describe how to configure call queues to alert agents and route calls
Explain how to plan to license auto attendants and call queues

Module 12: Configure, deploy and manage Teams devices

Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services
Differentiate between the different options for the deployment and management of devices
Deploy Teams phones and Teams displays
Configure Teams Phone for Microsoft Teams Rooms
Manage Teams devices in the Teams admin centre and Teams Rooms Pro Management Portal

Module 13: Guided project - Prepare meeting room experiences

Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
Create dynamic groups following best practice
Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
Configure room mailbox properties
Lab: Create a dynamic security group
Lab: Configure security settings
Lab: Create room resource accounts
Lab: Configure mailbox properties

Module 14: Monitor and troubleshoot Teams collaboration communications systems

Diagnose and troubleshoot phone number assignment
Diagnose and troubleshoot Microsoft Teams client issues
Diagnose and troubleshoot call failures and quality issues
Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
Diagnose and troubleshoot Direct Routing issues
Troubleshoot and monitor Teams devices using the Teams Rooms Pro Portal

Get This Course £2,415

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Feb 25 - 28 2:00 PM - 9:30 PM GMT

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Aug 19 - 22 2:00 PM - 9:30 PM BST

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Communications Systems Engineer Training FAQs

Yes! The MS-720 Microsoft Teams Voice Engineer exam, which earned you the title Microsoft 365 Certified: Teams Voice Engineer Expert, will be retired on June 30, 2023.

A replacement exam, Exam MS-721: Collaboration Communications Systems Engineer, will be available in mid-March 2023. Which will give you Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.

Collaboration communications systems engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices by using the Microsoft Teams admin centre, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard. They deploy and configure Teams Phone with PSTN connectivity through Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Collaboration communications systems engineers work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

Please reach out to info@learningtree.com after your course to obtain your exam voucher.

Collaboration Communications Systems Engineer Training (MS-721)

Communications Systems Engineer Training Delivery Methods

Communications Systems Engineer Training Information

Communications Systems Engineer Training Outline

Module 1: Introduction to Teams meetings and calling

Module 2: Plan for Teams Phone

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

Module 4: Plan and optimise network performance for Teams media

Module 5: Configure and deploy Teams Phone

Module 6: Configure and deploy Teams Phone with Direct Routing

Module 7: Extend Teams Phone with additional services

Module 8: Manage meetings and events experiences

Module 9: Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

Module 10: Configure and manage voice users

Module 11: Configure auto attendants and call queues

Module 12: Configure, deploy and manage Teams devices

Module 13: Guided project - Prepare meeting room experiences

Module 14: Monitor and troubleshoot Teams collaboration communications systems

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Upgrade your course experience with: Subscriptions

Get the Advantage £3,150

Thank you for choosing subscriptions!

Communications Systems Engineer Training FAQs

Has this certification replaced the MS-720: Microsoft 365 Certified: Teams Voice Engineer Expert certification?

Is this certification right for me?

How do I access my Microsoft Exam Voucher?

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